Privacy policy

Last Updated: [01 May, 2026]

This Privacy Policy describes how SWISS LAP ("we", "our", "us", or the "Website") collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect certain personal information, including but not limited to:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Postal Code
  • City / State / Country

Payment Information

When you make a purchase, your payment information is processed securely through authorized third-party payment processors.

We do not store or directly collect sensitive payment details such as:

  • Credit/Debit Card Numbers
  • CVV Numbers
  • UPI PINs
  • Net Banking Credentials

Payment gateways may independently collect and process your payment information according to their own privacy policies.

2. Automatically Collected Information

We may automatically collect certain technical information when you visit our website, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Referral Source
  • Pages Viewed
  • Time Spent on Website
  • Session Activity
  • Cookies & Tracking Data

This helps us improve website functionality, security, and user experience.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Shipping and delivery coordination
  • Customer service and support
  • Sending order confirmations and updates
  • Payment verification
  • Fraud prevention and risk monitoring
  • Improving website functionality
  • Marketing and promotional communication
  • Sending offers, updates, and product announcements
  • Internal analytics and performance monitoring
  • Legal and regulatory compliance

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website performance.

Cookies may be used for:

  • Session management
  • Cart functionality
  • User preferences
  • Website analytics
  • Advertising performance
  • Retargeting campaigns
  • Fraud prevention

You may disable cookies through your browser settings, but some website functionality may be affected.

5. Marketing Communication Consent

By submitting your details or placing an order with SWISS LAP, you consent to receive communication from us through:

  • Email
  • SMS
  • WhatsApp
  • Phone Calls
  • Push Notifications (if enabled)

These communications may include:

  • Order updates
  • Customer service notifications
  • Promotional offers
  • Product recommendations
  • Marketing campaigns

You may opt out of promotional communication at any time.

6. Order Verification & Fraud Prevention

To prevent fraudulent transactions and ensure secure shopping, SWISS LAP reserves the right to:

  • Verify customer identity
  • Confirm orders via call/SMS/WhatsApp/email
  • Request additional verification when necessary
  • Cancel suspicious or unverifiable transactions

Failure to complete verification may result in order cancellation.

7. Sharing of Information

We may share limited customer information with trusted third parties only as necessary to operate our business, including:

Service Providers

  • Shipping and courier partners
  • Payment gateway providers
  • Website hosting platforms
  • Technology and software providers
  • Customer support tools
  • Marketing/advertising service providers

Legal Compliance

We may disclose information if required by:

  • Applicable law
  • Court order
  • Legal process
  • Government authority
  • Fraud investigation

We do not sell customer personal information to third parties.

8. Payment Gateway & Third-Party Services

Our website may use third-party payment gateways and service providers.

These providers may have separate privacy policies governing their services.

We encourage users to review the privacy policies of:

  • Payment processors
  • Shipping partners
  • Analytics providers
  • Advertising platforms

SWISS LAP is not responsible for the privacy practices of third-party services.

9. Data Security

We implement commercially reasonable security measures to protect customer information against:

  • Unauthorized access
  • Data misuse
  • Loss
  • Alteration
  • Disclosure

Security measures may include:

  • SSL encryption
  • Secure payment processing
  • Access controls
  • Fraud monitoring

However, no online transmission or storage method is 100% secure.

10. Data Retention

We retain customer information only as long as necessary for:

  • Order processing
  • Customer support
  • Legal obligations
  • Accounting requirements
  • Fraud prevention
  • Business record maintenance

Data may be securely deleted when no longer required.

11. Customer Rights

Subject to applicable laws, customers may request to:

  • Access personal data
  • Correct inaccurate information
  • Update account details
  • Request deletion of personal data (where legally permitted)

For such requests, contact us using the details below.

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

13. International Access

Our services are primarily intended for customers located in India.

If you access the website from outside India, you acknowledge that your information may be processed in India.

14. Stock Availability & Substitution

At SWISS LAP, if the watch you ordered becomes unexpectedly unavailable, we may send a similar or another watch of equal or higher value to avoid delivery delays. We will ensure the substitute closely matches the style, quality, and price range of your  selection.

If you do not wish to receive a substitute product, please mention “No Substitution” in your order notes or contact us immediately after placing your order.

Please note: Once a substitute product has been delivered, it will be considered accepted by the customer, and no return, replacement, or exchange request will be accepted for that substituted item.

15. Disclaimer

SWISS LAP offers premium inspired/master copy watches and not original luxury branded watches unless clearly stated. Brand names, trademarks, or references are used strictly for style comparison and identification purposes only. By purchasing from our website, you acknowledge and agree that the product is not an original branded watch, and no legal claim, authenticity dispute, brand confusion claim, or misrepresentation claim shall be accepted after purchase.


Users access and use the website at their own discretion.

16. Policy Updates

SWISS LAP reserves the right to update, modify, or replace this Privacy Policy at any time without prior notice.

Updated policies will be posted on this page with the revised effective date.

Continued use of the website constitutes acceptance of updated terms.

17. Contact Information

If you have questions regarding this Privacy Policy, please contact:

SWISS LAP
📧 Email: shop.swisslap@gmail.com
📞 Phone: +91 99796 96791
📍 Address:
Laxmi Enclave, near Gajera Road, Katargam, Surat, Gujarat 395004, India