Refund policy

Last Updated: 01 May 2026

At SWISS LAP, we strive to provide a smooth shopping experience for our customers. Please read this Refund & Return Policy carefully before placing an order, as placing an order with us means you agree to the terms mentioned below.

1. Order Cancellation

Orders may be cancelled only before dispatch and subject to approval by SWISS LAP.

Once an order has been confirmed, packed, processed, or shipped from our side, cancellation requests may not be accepted.

If an order is cancelled after customer confirmation due to change of mind, refusal to accept delivery, personal reasons, or any non-product-related reason, shipping and handling charges incurred by us shall be applicable.

A deduction of up to ₹380 may apply in such cases.

2. Advance / Token Payment

If any advance payment, token amount, or confirmation payment has been collected for order processing or reservation, such amount shall be strictly non-refundable in case of customer-initiated cancellation.

Token amounts may typically range between ₹200–₹500, depending on order requirements.

3. Eligible Return / Replacement Cases

Return or replacement requests will only be considered in the following situations:
(with unboxing video)

  • Wrong product received
  • Defective product received 
  • Missing item in the package
  • Product received in damaged/non-working condition (if applicable)

All claims are subject to verification and approval by SWISS LAP.

4. Claim Reporting Timeline

Any issue related to wrong product, defective item, missing item, or damage must be reported within 24 hours of delivery.

Claims raised after this timeframe may not be accepted.

5. Unboxing Video Requirement

For any claim regarding wrong product, damaged item, defective product, or missing item, a clear and uninterrupted unboxing video is mandatory.

The video must clearly show:

  • All 6 sides of the sealed package
  • Shipping label
  • Complete opening process
  • Product condition immediately after opening

The video must be:

  • Continuous
  • Unedited
  • Without cuts or pauses

Claims submitted without proper unboxing proof may be rejected.

6. Non-Returnable / Non-Refundable Cases

Returns, refunds, replacements, or exchanges shall not be accepted in cases involving:

  • Change of mind
  • Personal preference or dissatisfaction after use
  • Wrong product selected by customer
  • Delay caused by courier/logistics providers
  • Minor cosmetic or design variations
  • Packaging differences
  • Color differences due to screen/display settings
  • Refusal to accept COD delivery
  • Incorrect or incomplete address provided by customer
  • Delivery failure due to customer unavailability
  • Product misuse, improper handling, negligence, or normal wear
  • Claims submitted without required proof

7. Promotional / Offer Orders

Orders purchased under promotional offers, bundle deals, special discounts, or clearance sales may have limited eligibility for return or exchange, unless a verified wrong or defective item is delivered.

8. Refund Deductions / Delivery Charges

For eligible prepaid refunds:

  • Original delivery/shipping charges are non-refundable
  • Operational handling charges may be deducted

A standard deduction of up to ₹380 may apply toward delivery and handling expenses.

9. Replacement Shipping Responsibility

If a replacement request is approved, the customer shall be responsible for courier/shipping charges for sending the product back for replacement processing.

Free reverse pickup is not guaranteed unless specifically approved by SWISS LAP.

10. Replacement Processing Timeline

Once the returned product is received and successfully verified by our team, replacement processing may take up to 5-7 business days, subject to stock availability.

Delivery timelines may vary depending on courier operations and delivery location.

11. Transportation / Courier Liability

Once the shipment has been handed over to the courier/logistics partner, SWISS LAP shall not be held responsible for:

  • Transportation damage
  • Delivery delays
  • Shipment mishandling
  • Transit loss
  • Delivery exceptions caused by courier partners

Customers may need to coordinate directly with the courier company where applicable.

12. Refund Approval Process

All refund or replacement requests are subject to inspection, verification, and final approval by SWISS LAP.

SWISS LAP reserves the right to reject any claim in cases involving:

  • Incomplete proof
  • Missing unboxing video
  • Fraudulent or suspicious claims
  • Product misuse
  • Policy violation

The decision of SWISS LAP in such matters shall be final.

13. Refund Processing Timeline

Approved refunds are processed by our Accounts / Refunds Team at the end of each calendar month.

Actual refund credit timelines may vary depending on:

  • Bank processing time
  • Payment gateway settlement timelines
  • UPI processing timelines

Approved COD refunds (if applicable) will be processed via Bank Transfer or UPI only.

14. Contact Information

For any refund, return, or replacement-related queries, please contact:

SWISS LAP
📧 Email: shop.swisslap@gmail.com
📞 Phone: +91 99796 96791
📍 Address:
Laxmi Enclave, near Gajera Road, Katargam, Surat, Gujarat 395004, India